Customer Needs and Preferences Essay
SHOW THE ABILITY TO PROVIDE INSPIRATIONAL, TRADITIONAL AND CUSTOMIZED CUSTOMER SERVICE / IDENTIFYING CUSTOMERS’ NEEDS: Every single customer offers different requires and desires when they take on the store. While every customer has several preferences, you will need to personalize the experiences for different consumers. To find out the particular customers are looking for, we need to request TED queries. Through the answers the customers offer, we will have better information and understanding about what they are looking for. RENDERING INFORMATION ON PRODUCTS / TEACHING CUSTOMERS: Fragrances: As important as product sales is, instructing the customers can be equally crucial. What makes Jo Malone’s colognes so unique is that it can be light so it can be split. They are good on its own when layered, you'll truly person effects. Therefore , customers will come up with their own bespoke aromas. Candles and diffusers: For each customer that buys the candles and diffusers, our job is usually to teach them how to use these products. For wax lights, the customers can simply burn for about four hours and then extinguish it and after burning, the wick of the candle should be trimmed to avoid the candle light from tunneling. ASSIST IN DAILY RETAIL OPERATION: DISPLAY SPECIALIST IMAGE AND ETIQUETTE: In Jo Malone London, were required to wear our outfits, wear formal footwear make on our aprons and name tags once we take the sales floor. Tidying is of great importance as it will not only represent our professionalism, our customers will also place their trust in our recommendations when they observe how well-dressed we could. What we say to them is going to seem even more professional and convincible to them too. Other than attire-wise, makeup is usually required since it would put colors to our face making us seem more renewed and it will likewise positively affect the perception persons has on all of us. PERFORM DAILY HOUSEKEEPING: As our retail outlet is a layout retail outlet with no automated doors that opens and closes when a customer moves in and out, we have a lot of dirt in the store. What adds to the this-this issue is the fact we have a large number of spotlights in the store which makes the dust a lot more visible. Consequently , it is essential we wipe the shelves plus the tables every morning. Upon Sunday days, we would remove all items, shelves, and tables. I actually do not wipe the shelves and furniture, it would generate our retail outlet look messy, deserted and unsanitary. 2 . 2 GOOD OR BAD MOMENTS EXPERIENCED
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