Austin Energy's Billing System Essay
Module G Group 1 RESEARCH STUDY: Austin Energy's Billing Program Can't Light Up
1. May be the Austin Energy project failing? Explain your answer.
§ Austin Energy provides been dubbed among the largest renewable energy applications in the united states, handling electrical, drinking water, and waste materials disposal for Austin, Texas along with encircling counties. The company acts over 1 million occupants and has provided $1.5 billion in dividends back again to Austin since 1976. Nevertheless, its reputation falls brief within their billing system. The machine lacks the integration of newer technology and customer assistance choices. In order to enhance their billing program, Austin Energy offers contracted with IBM.
§ Austin Energy's initiatives of enhancing its billing program through IBM resulted in many failures. Firstly, the total amount Austin Energy placed into the project could be totaled to $110 million. Because Austin Energy was dropping income because of various technical elements, Austin didn't have the correct budget to cover the expenses. In addition, there is a delay in the billing program update, the machine itself was too complicated, and rather than enhancing the business it created more expensive, technical issues that would have to be corrected.
2. Describe the business enterprise influence of the faltering Austin Energy task.
§ Austin Energy's billing system lacked client assistance options and various other updated online billing solutions. Since it became updated, the machine had several software mistakes and bugs leading to inaccurate customer billings that occurs. The…
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