contrary Essays

Zappos. Customer relationship management Essay

TonyHsieh, Zappos’CEOsays, “It’sabrandabouthappiness, whethertocustomersoremployeesoreven  endors. ”Zappos’ zanycorporatecultureandfocusoncustomersatisfactionhasmadeitboth successfulandamodelforothercompanies. ThiscaseexamineshowZappos’focu...